Thank you for contacting the Kotoson support team. We will respond in 12 hours during our normal business hours (Monday-Friday, 9am-5pm UTC).
- Business Address: We are a global trading company and our headquarter is located in Hong Kong. We have multiple warehouses in the United States, United Kingdom, Hong Kong, and China.
- Business Hours: Monday-Friday, 9:00am-5:00pm (UTC).
- Customer Service Email: firstname.lastname@example.org
- Insured Shipping: 7-20 business days. (Excluding weekends)
- Insured Worldwide Shipping: 7-25 business days. (Excluding weekends)
- Ordered Multiple Items: You may receive multiple packages for logistic reason.
Estimated Time of Arrival:
|United States, Canada, United Kingdom, Australia, and New Zealand:||7-20 business days|
|European countries:||7-20 business days|
|Asian countries:||7-25 business days|
|Rest of the world:||7-30 business days|
We provide tracking numbers for all orders. You should receive the tracking number via email after our 1-3 days processing time. If you can’t find your tracking number in 7 days after you placed your order, please check your junk folder.
You can track your order with this link below:http://www.kotoson.com/pages/order-tracking
If you need any help, feel free to fill the form below and we will get back to you soon!