Where are you based?
Our office is based in China. We operate three fulfillment centers across the United States, Europe and China.
Customer Service Email: firstname.lastname@example.org
How secure is my personal information
kotoson.com adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
What forms of payment do you accept?
We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.
Can I cancel my order?
You can cancel your order within 24 hours of placing it. After that, it will have been processed, and you won’t be able to cancel. You can, however, return your items for store credit.
How long does it take to process my order?
Once payment has been made, 99% of all orders leave our fulfillment center within 2-3 days.
How long does the shipping take?
Our average shipping time is 7-20 business days depending on your location. United States, Canada, United Kingdom, Australia, and New Zealand: 7-20 business days. European countries: 7-25 business days. Asian countries: 7-25 business days. Rest of the world: 7-30 business days.
How to track my order?
We will send you the tracking number after your purchase within 1-3 business days. Please visit this link below to track your order.
Are all my items shipped together?
It depends on the products you ordered. Since we operate multiple fulfillment centers so sometimes your items may come with different packages.
What is the return policy?
You are fully covered and protected by our 30-day “No Questions Asked” 100% money back guarantee.
What do I do if I received defective product?
If there’s some sort of manufacturing defect, let us know within 30 days of receiving your item, and (provided that your case is legit) we’ll send you a replacement.